This storefront is currently a demonstration. Before accepting real orders, the operator must add its legal entity name, physical and return addresses, final vendors, jurisdiction-specific terms and working privacy-request channels, then have these policies reviewed by qualified U.S. counsel.
1. Demonstration status and service area
The current storefront does not accept or ship real orders. Before launch, checkout must validate the exact states, territories, ZIP codes and address types the operator can serve. A product may be restricted because of carrier limits, local law, climate, weight, size or hazardous-material rules.
2. Shipping cost
The intended baseline is free standard parcel shipping on eligible merchandise subtotals of $75 or more after discounts and before tax. The current demo shows a $9.95 standard parcel charge below that threshold.
Oversize, heavy, live, temperature-sensitive, hazardous, remote-area and freight items may have separate charges or may not qualify for the free-shipping offer. Any applicable charge and exclusion should be displayed before payment. Splitting an order should not create an undisclosed additional charge.
3. Processing and delivery estimates
Processing time is the time needed to prepare an order before carrier pickup; transit time begins after pickup. The product page or checkout should show any item-specific processing time.
- Standard parcels: the current store target is 3–7 business days after shipment.
- Oversize parcels: the current store target is 4–8 business days after shipment.
- Scheduled freight: the current store target is 7–14 business days, with a delivery appointment.
These are estimates, not guaranteed arrival dates, unless a service is expressly sold as guaranteed. Weather, carrier networks, peak demand, access conditions and regulated-item checks can affect timing.
4. Shipment confirmation, tracking and split orders
After a live order ships, the operator should send a shipment confirmation with available tracking details. Multi-item orders may arrive in separate packages or through different carriers. Tracking can take time to update after a label is created.
Review the delivery address before submitting an order. Address changes are not guaranteed after processing begins, and carrier rerouting fees should be disclosed before they are charged.
5. Freight and appointment delivery
Freight products may require a valid phone number and an appointment. Unless checkout expressly includes another service, standard freight delivery is generally to an accessible curbside location and does not include indoor placement, assembly, installation or removal of packaging. The final production checkout must state the exact service level before payment.
At delivery, inspect the pallet and packaging before signing when possible. Note visible damage on the delivery receipt, photograph it and contact support promptly. Signing without a notation does not eliminate rights that cannot legally be waived, but timely records help resolve a carrier claim.
6. Delays and unavailable items
If the operator cannot ship by the promised time—or, when no time was stated, within the period required by applicable U.S. law—it should notify the shopper, provide a revised date and explain the right to cancel for a prompt full refund. Consent should be obtained when the law requires it before a materially delayed order remains open.
If part of an order is unavailable, the operator should not substitute a materially different item without permission. The shopper should be able to cancel the affected item and receive a prompt refund.
7. Missing, damaged or incorrect deliveries
Check safe locations and carrier tracking first, then contact support with the order number, affected item and available photos. For a confirmed loss, damage or wrong item, the operator should offer an appropriate replacement or refund without charging the shopper return shipping for the error.
Keep damaged packaging and merchandise until support confirms whether inspection or carrier pickup is needed. Do not use a damaged electrical, cutting, chemical or structural product if doing so may be unsafe.
8. Returns and order changes
Delivery does not determine whether an item is returnable. See the Returns & Refunds Policy for the intended 30-day baseline and product-specific exclusions. Cancellation requests are handled as quickly as practical, but an order already released for shipment may need to follow the return process.
Questions about this policy?
Contact the store team.
Email [email protected]. This address is a prototype placeholder and must be replaced with a monitored operator address before launch.